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Shipping Policy

DELIVERY OF PRODUCTS

Your order can be delivered by courier from Romania to any address in the European Union Counties.

Shipping cost rates by Countries:

  • Austria: 39 LEI; Estimated Delivery Time: 3-4 Business Days

  • Belgium: 49 LEI; Estimated Delivery Time: 4-5 Business Days

  • Bulgaria: 19 LEI; Estimated Delivery Time: 1-3 Business Days

  • Croatia: 39 LEI; Estimated Delivery Time: 3-4 Business Days

  • Cyprus: 89 LEI; Estimated Delivery Time: 5-7 Business Days

  • Czech Republic: 31 LEI; Estimated Delivery Time: 2-4 Business Days

  • Denmark: 57 LEI; Estimated Delivery Time: 5-6 Business Days

  • Estonia: 49 LEI; Estimated Delivery Time: 4-6 Business Days

  • Finland: 89 LEI; Estimated Delivery Time: 5-7 Business Days

  • France: 57 LEI; Estimated Delivery Time: 5-6 Business Days

  • Germany: 39 LEI; Estimated Delivery Time: 3-5 Business Days

  • Greece 31 LEI; Estimated Delivery Time: 2-3 Business Days

  • Hungary: 22 LEI; Estimated Delivery Time: 2-3 Business Days

  • Ireland: 57 LEI; Estimated Delivery Time: 5-6 Business Days

  • Italy: 45 LEI; Estimated Delivery Time: 4-6 Business Days

  • Latvia: 49 LEI; Estimated Delivery Time: 4-6 Business Days

  • Lithuania: 49 LEI; Estimated Delivery Time: 4-6 Business Days

  • Luxembourg: 78 LEI; Estimated Delivery Time: 5-6 Business Days

  • Malta: 89 LEI; Estimated Delivery Time: 5-7 Business Days

  • Netherlands: 53 LEI; Estimated Delivery Time: 4-5 Business Days

  • Poland: 29 LEI; Estimated Delivery Time: 2-4 Business Days

  • Portugal: 45 LEI; Estimated Delivery Time: 4-6 Business Days

  • Romania: Standard Shipping: 19.00 LEI; Estimated Delivery Time: 1-2 Business Days

                      : Express Shipping Bucharest: 25 LEI; Delivery Time: Same day until 18:00 if the orders is placed until 13:00

                      : Express Shipping Ilfov: 30 LEI; Delivery Time: Same day until 18:00 if the orders is placed until 13:00

  • Slovakia: 29 LEI; Estimated Delivery Time: 2-3 Business Days

  • Slovenia: 39 LEI; Estimated Delivery Time: 3-4 Business Days

  • Spain: 45 LEI; Estimated Delivery Time: 4-6 Business Days

  • Sweden: 89 LEI; Estimated Delivery Time: 5-7 Business Days

 

  • The “Free Shipping” campaign for orders paid online or cash on delivery applies to Standard Shipping orders whose value exceeds 499 LEI

  • The “Free Shipping” campaign for orders paid online or cash on delivery applies to Express Shipping orders whose value exceeds 999 LEI.

  • The “Free Shipping” campaign for orders paid online doesn't apply to countries other than Romania.

  • All orders with Standard Shipping delivery in Romania are delivered by Sameday.ro

  • All orders with Express Shipping delivery in Bucharest & Ilfov are delivered by Curiera.ro

  • All orders in all other countries in European Union except Romania are delivered by Pacheta.ro

  • Order cut off time will be 5:00 PM Monday to Friday (GMT+02:00) Eastern European Standard Time (Bucharest)

 

The order will be processed during the working hours displayed on the website by a sales agent, who will check the availability of the stock in the order and will contact you to validate the order.

 

Delivery time for products in stock is approximately 24-48 hours from the order, depending on the location chosen for delivery.

 

The products sold by www.sillage.ro are purchased only from authorized manufacturers' distributors. The original products are re-bottled by our company in new containers, preserving of the initial properties, then repackaged by us indicating the product type, name of the trademark, manufacturer or trademark owner, and are accompanied by the invoice  and warranty certificate (where applicable) at the time of delivery.

 

Do not accept and do not pay for the product if you notice that an attempt has been made to open the parcel. Packages delivered by us are always sealed with a security sticker. By taking these steps, we try to protect our customers from possible fraud that may occur during the transport of the parcel.

 

The courier does not charge any additional fee to the customer when buying the product.

If you are charged extra fees, please notify us immediately...

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