Returns & withdrawal
For eligible online purchases delivered in Romania, you may withdraw within 14 days without giving a reason.
The 14-day period
The period normally begins the day after you or a nominated third person receives the goods; for separately delivered pieces, after the last piece arrives.
The statutory period and any extension caused by missing mandatory information remain governed by law. In-boutique purchases have different rules.
Tell us you are withdrawing
Use the online withdrawal function below or send a clear statement to concierge@sillage.ro before the period ends. You may use the model form, but it is not compulsory.
The online function records your statement, displays a downloadable acknowledgment and attempts to email it to you. You do not have to give a reason.
Send the goods back
Return the goods without undue delay, within 14 days of telling us you are withdrawing, to Palatul Ghica Victoria, Calea Victoriei 190, Bucharest, Romania.
You pay the direct cost of sending a change-of-mind return unless we expressly offer to cover it. We inform you of this before purchase.
Your refund
We refund payments received, including the least costly standard outbound delivery offered, within 14 days of receiving your withdrawal notice.
For goods, the refund may be held until we receive them or you provide evidence of sending them back, whichever comes first.
The original payment method is used unless you expressly agree otherwise, without a refund fee. Extra costs of a more expensive delivery choice need not be refunded.
Hygiene seals and trying on
Please try briefs, bikini bottoms and swimwear over your own underwear and keep any hygiene seal or strip intact.
A withdrawal exception applies only where a sealed item is unsuitable for return for health or hygiene reasons and you have unsealed it after delivery.
The exception is assessed for the specific sealed product, not automatically for every bra, corset, robe or entire product category.
Condition of other pieces
Handle a piece only as needed to establish its nature, characteristics and functioning, as you could in a shop.
Traces of wear, odour or damage may lead to a lawful deduction for diminished value; they do not by themselves create a blanket exclusion.
If something is wrong
A damaged, incorrect or nonconforming item follows the separate legal guarantee and complaints route, not an ordinary change-of-mind return.
A hygiene-related withdrawal exception does not take away remedies for nonconformity. Please contact concierge@sillage.ro with the order details.
Withdraw from a contract online
Submit a clear withdrawal statement for an existing order. You will receive a reference and a receipt you can save. No reason is required.
Model withdrawal form
Copy this text into an email or letter if you wish to withdraw. The model form is optional.
