Service booking terms
A conversation begins the service. The current site prepares an email request; it does not make a confirmed booking or take a deposit.
Requests and confirmation
Fit Concierge, gifting and appointment forms open your own email application. The request is sent only if you choose to send that email.
A date, room or service is confirmed only after a reply from the SILLAGE team. Response times and capacity are agreed in that reply.
Appointments
Private and after-hours visits, Afternoon Tea and fittings are subject to availability and a separate confirmation from the team.
Duration, fees, deposits, rescheduling, cancellation and no-show rules must be specified before a paid booking service is offered.
Reserve in Boutique
A viewing request does not set stock aside by itself. The proposed hold is two hours, starting only when the team explicitly confirms availability.
Collection, any extension and a possible secure payment link require direct agreement. The operational hold and response time are agreed directly.
Changes and questions
Reply to the confirming message or write to concierge@sillage.ro if plans change. No automatic cancellation fee applies unless the confirming message says otherwise.
Any future paid service terms must also explain applicable consumer withdrawal rights and any lawful exceptions before payment.
Personal details
Share only the details needed to prepare your visit. Fit notes, CRM access and retention rules must be settled before a connected service workflow launches.
See the Privacy notice for information about email-based service requests and data protection.
